If you use Microsoft Outlook as your primary email client, you may have noticed that your inbox view has suddenly changed without your input. This can be frustrating, especially if you’re used to seeing your emails arranged in a particular way. In this article, we’ll explore some possible causes of this issue and provide steps you can take to fix it.
In addition, we will also discuss how to prevent this issue from happening again in the future. If you’re experiencing a changed Outlook inbox view and want to get things back to normal, read on for helpful solutions.
There are several reasons why your inbox view may have changed in Microsoft Outlook. It could be that you accidentally clicked on a setting to change it, or your Outlook application may have been corrupted, or your user profile has been corrupted. Regardless of the reason, it is possible to fix this issue.
1️⃣ Check for the Default View
If you’ve accidentally changed your inbox view, you may need to return to its original compact view. This will force Outlook to display your inbox messages in a single line, but you can also change the default to a more compact view.
For a more compact inbox view, change the threshold number to sixty or 80. Changing it to 80 will narrow your Outlook window enough to engage the compact layout.
If Outlook was recently upgraded, check if the new version has a different default view: If you recently upgraded your version of Outlook, it’s possible that the new version has a different default view for the inbox. In this case, you may need to customise the view settings to match your preferences.
2️⃣ Imported a large amount of data
The view of your Outlook inbox can change if you’ve imported a large amount of data. For example, if you’ve imported more than 12 months’ emails, your Outlook inbox will display older messages by default.
In addition, you can browse through your email faster by turning on the Cached Exchange Mode feature. You can also scroll to the bottom of an email list to find a button that says, ‘Click here to view more on Microsoft Exchange.’ You can also change the view permanently in your account settings.
3️⃣ Email sorting options
Sorting emails is another option that changes the way Outlook looks. To do this, click the arrow on the top of the message list and then specify the criteria in the Arrange by section of the drop-down list. Then, click OK to save your changes. If you change your mind, click the Date option to return to the original sorting.
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4️⃣ Disable the “Group by Box” feature
You may have accidentally enabled the “Group by Box” feature. To disable the feature, turn off the “Group by Box” option. Alternatively, you can download Kutools for Outlook, which adds 100 advanced features to Outlook.
These features include automatically forwarding multiple emails, replying to emails without an exchange server, and reminding you to attach any attachments. The app is available on the App Store for free.
5️⃣ Check your Internet Connection
Another reason you may have an issue with your inbox view is a poor or unstable internet connection. This issue can affect the productivity of your business or the efficiency of your corporate relationships. Therefore, it is important to find a solution as soon as possible. Once you’ve identified the cause, you can then start the process of fixing the problem.
6️⃣ Check for the Add-ins or Plugins
You can also check if any add-ins or plugins have been installed or removed recently. If you have installed or removed any add-ins or plugins from Outlook recently, it is possible that this could affect the view of your inbox.
You can check the list of installed add-ins by going to “File” > “Options” > “Add-ins.” From here, you can review the list of installed add-ins and disable any that may be causing issues with the inbox view.
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7️⃣ Issues with your Email Account
If the issue only affects one email account, it’s possible that there may be an issue with that specific account. In this case, you can try removing and re-adding the account to see if that resolves the issue. To do this, go to “File” > “Account Settings” > “Account Settings,” then select the affected email account and click “Remove.” Then, follow the prompts to re-add the account.
Apart from this, if the mailbox was recently moved to a new server, check if the view settings were changed on the new server: If your mailbox has been moved to a new server, it’s possible that the view settings may have changed as a result. In this case, you may need to check with your IT department or the server administrator to see if the view settings can be adjusted.
8️⃣ Repair or Reinstall Outlook
If the issue persists after trying the above steps, you may need to repair or reinstall Microsoft Outlook. To repair Outlook, go to “Control Panel” > “Programs” > “Programs and Features,” then select Outlook and click “Change.” From here, select “Repair” and follow the prompts to repair the installation. If repairing Outlook doesn’t resolve the issue, you may need to uninstall and reinstall the program.
9️⃣ Check for updates
Using an older version of Outlook could be responsible for the outlook inbox view change. An update may be available that could fix the issue. To check for updates, go to “File” > “Account” > “Update Options” > “Update Now.” If an update is available, follow the prompts to install it.
🔟 Use Outlook in Safe Mode
You can use Outlook in Safe Mode or disable add-ins to troubleshoot issues with the program. Here’s how to do it:
- Use Outlook in Safe Mode: To start Outlook in Safe Mode, follow these steps:
- Close Outlook if it is currently open.
- Press the Windows key + R on your keyboard to open the Run dialogue box.
- Type “outlook.exe /safe” (without quotes) and press Enter.
- When prompted, click “Yes” to start Outlook in Safe Mode.
Outlook will start in Safe Mode with only the default add-ins and no other add-ins or plugins. This can be helpful for identifying if an add-in or plugin is causing problems with Outlook.
To wrap up, if you experience your Outlook inbox view has changed unexpectedly, there are a few possible causes and steps you can take to try and fix the issue.
If you’ve tried all of the above steps and are still experiencing issues with your Outlook inbox view, seeking assistance from a technical support team or IT department may be necessary.
Frequently Asked Questions [FAQ]
According to Microsoft outlook users, all the versions have experienced the same issue at some point. This issue is not limited to the specific version. Moreover, recent upgrades to the system may also cause issues for the users. However, you can solve the issue by following the methods given in this article.
There are several possible reasons for an unexpected change in Outlook inbox view, including accidentally changing the view settings, upgrading to a new version of Outlook, installing or removing an add-in or plugin, or moving the mailbox to a new server.
To check if the view settings were changed accidentally, go to the “View” tab in Outlook and click “View Settings.” In the Advanced View Settings window, you can verify if any changes have been made to the view.
You need to check if the new version of Outlook has a different default view. Go to the “View” tab and click on “Reset View” to restore the default view.
If your mailbox was recently moved to a new server, check if the view settings were changed on the new server. If so, you may need to reset the view settings to restore the default view.
It’s possible that a bug could cause the issue with the Outlook inbox view, but this is less likely than the other causes mentioned in the article. Before blaming a bug, checking if the view settings were changed accidentally is recommended. If none of these fixes mentioned in this article work, you can contact Microsoft support for further assistance and report any potential bugs.